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General

General

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General Support

SPOT For Business My Account

View/Edit S.O.S. Contacts (if applicable)

View/Edit Emergency contacts and additional information to assist in case of an S.O.S. rescue attempt

Click on the S.O.S. bar to view or edit the emergency contacts and/or additional information
  • The Search and Rescue team will attempt to make contact with the registered owner, primary emergency contact and/or the secondary emergency contact
  • The SAR team will use the information provided by the device, emergency contacts and the additional information provided to assist in case of a rescue attempt
  • Add/edit the information required and click on SAVE

Note: if you are lending your SPOT device to someone else, an option to change the emergency information in this section is available by clicking in the check box (shown below)
Checkbox

 

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CALL

Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.

1 (877) 452-5782
1 (985) 327 7500

CHAT

Chat support is only available in English. Chat is available Monday through Friday, from 8:00AM to 5:00PM CST. Chat support is only available with Chrome, Edge, Firefox and Opera.

USER VOICE

User Voice was created to let your voice be heard.


Your feedback helps us continue to deliver useful products and solutions that meet your needs. We rely on your insights to understand these needs more profoundly and create exceptional customer experiences.

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