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General Support

SPOT For Business My Account


QUESTIONS AND ANSWERS

Activating a SPOT Device

Activate your first SPOT device or add additional devices to your My Account . Check List: ESN and Authorization code of the device A valid credit card Emergency Contact information Step 1 : Must have an existing My Account to begin activating your SPOT device(s). Click here for instructions on how to create a My Account Step 2 : Log in to your My Account Go to www.findmespot.com, click on My Account and Login (top right corner) Log in using your My Account credentials Step 3 : Begin activating your SPOT device by completing the setup ESN and Authorization code of the SPOT device will be needed SPOT X - ESN and Authorization code can be found on (a) the device packaging box (b) within the Systems Settings section of the device or (c) on the back of the device All Other SPOT products - ESN and Authorization code can be found on the device packaging box or in the battery compartment of the device Enter your personal or business information, click NEXT Select your plan, click NEXT Select the Mapping plan, click NEXT Select any additional features (make sure to Accept or Decline each), click NEXT Add your Emergency Contact information (must not be the same as your personal contact information already entered), click NEXT Add the credit card details and Confirm the "terms and conditions" Select SUBMIT PAYMENT Step 4 : You are now ready to setup your SPOT device settings and features. Click here for help with making changes to your SPOT devices and My Account For activating additional SPOT devices to an existing account, click here . ...

Add additional services

Click on to add any available services to your SPOT subscription and Accept the desired services Note: The credit card associated with your SPOT account will be charged for the selected additional services ...

Change SPOT Name

Click on the Device Name bar to change the SPOT device name Over ride the existing SPOT device name Click on SAVE ...

Device Details

Your SPOT Device details can be viewed by extending the Device Details Panel Click the on the Device bar to expand the device details ESN and Authorization Code MDN (SPOTX Only) Renewal Date Services Firmware version (If applicable) Last Sync Date (If applicable) ...

Device Swap Out

Click on to exchange your SPOT device with another similar SPOT device Enter the new ESN and Authentication Code Click on COMPLETE SWAP. Subscription terms will remain the same Note: Device Swap is only for swapping Like devices ...
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CALL

Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.

1 (877) 452-5782
1 (985) 327 7500

CHAT

Chat support is only available in English. Chat is available Monday through Friday, from 8:00AM to 5:00PM CST. Chat support is only available with Chrome, Edge, Firefox and Opera.

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