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General

General

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General Support

SPOT For Business My Account

How do I update my payment information?

To update the payment information associated with your SPOT account:
  • Login to your SPOT My Account.
    • From the Account Summary tab
      • Click on UPDATE CREDIT CARD
      • Enter your payment information and the billing address, then select Save.
Or
  • From the Settings & Billing tab.
    • Under Credit Card Information, click View/Edit.
    • Select the UPDATE button.
    • Enter your payment information and the billing address, then select Save.
      
Common Issues:
Transaction was not authorized. Try a different credit card or contact your credit card issuer.
  • This error may be displayed when the payment information or billing address is invalid.  Please check the information and try again.  Should you continue to   receive this error, please contact Customer Relations for support.

Need more help?


CONTACT US

CALL

Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.

1 (877) 452-5782
1 (985) 327 7500

CHAT

Chat support is only available in English. Chat is available Monday through Friday, from 8:00AM to 5:00PM CST. Chat support is only available with Chrome, Edge, Firefox and Opera.

USER VOICE

User Voice was created to let your voice be heard.


Your feedback helps us continue to deliver useful products and solutions that meet your needs. We rely on your insights to understand these needs more profoundly and create exceptional customer experiences.

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