Knowledge Base > Sat-Fi2 > Usage > My Sat-Fi2 cannot receive incoming calls.

My Sat-Fi2 cannot receive incoming calls.


- Confirm your device is not in hibernation mode.
- Make certain your device has a clear view of the sky. 
- Make sure you have the gateway and signal strength icons on the app.
- If no bars are appearing, try one of the following:
   - Reset your device.
   - Move to a different location.
- If none of the above works, reach out to Customer Relations at 877-452-5782.