Knowledge Base > Shipping & Returns > How do I return my unopened hardware?

How do I return my unopened hardware?

  1. Contact Globalstar Customer Relations at
  2. Provide your ESN, Order ID number and date of purchase/activation along with your customer information.
  3. Globalstar Customer Relations will assess the return and provide you with the necessary information regarding your return request.
  • Customer is responsible for return freight arrangements and costs. Collect shipments are not accepted. 
  • All returns must include the RMA (Return Merchant Authorization) number prior to shipping. Items returned without a RMA number will be refused.
  • Allow 4-6 weeks for your credit card statement to reflect the refund.