Contact Customer Relations
Monday - Friday, 24h CST
877 452 5782
985 327 7500
Tuesday - Friday, 8 a.m. to 6 p.m. CST
At this time, chat is limited customers based in US and Canada only.
Service cancellations and payments are not supported via chat.
with a Customer Relations team member.
Commission for Complaints for Telecom-Television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca
or call toll-free at 1-888-221-1687.