Globalstar Accessibility Plan

Pursuant to the Accessible Canada Act

ABOUT GLOBALSTAR CANADA

Globalstar Canada Satellite Co. is a federally regulated telecommunications service provider offering satellite voice communication services to customers across Canada. We provide communication services for users operating in remote locations beyond cellular coverage.

We do not manufacture or sell satellite phone devices anymore. Our business is providing satellite connectivity and customer support to satellite phone subscribers through support in English and French.

ACCESSIBILITY FEEDBACK

Position responsible: Globalstar Accessibility Advocate

Phone: 1.855.919.6302 - Monday to Friday; 8am to 5pm (Eastern Time)

Email: [email protected]  

Feedback is acknowledged and responded to within five (5) business days.

CONSULTATION WITH PERSONS WITH DISABILITIES

In developing this plan, Globalstar Canada:

• Consulted with Canadian staff through Human Resources regarding workplace accessibility needs
• Reviewed customer interactions for accessibility-related feedback

No barriers requiring immediate remediation were identified.

Input continues to be gathered through our feedback process. Customer surveys and direct engagement with accessibility stakeholders may be undertaken when service changes are contemplated.

APPLICATION OF SECTION 6 PRINCIPLES

The principles in Section 6 of the Accessible Canada Act were considered in preparing this plan:

Equal Opportunity: Multilingual support and multiple contact channels are maintained to ensure service access.

Barrier-Free Approach: Accessibility considerations are integrated into customer service protocols.

Universal Design: Multiple service channels (voice, chat, web self-service) are available.

Early Identification of Barriers: Staff identify and escalate accessibility concerns as they arise.

Involvement of Persons with Disabilities: Input is welcomed through our feedback process.

Timely Manner: Accessibility feedback is addressed promptly.

Emerging Technologies: Developments in accessible telecommunications are monitored.

PRIORITY AREAS

Given our business model as a service-only provider with no hardware sales, retail locations, or product development, the following priorities apply:

Communication (Other than ICT)

Billing statements are available in alternate formats upon request. Plain language is used in customer communications.

Information and Communication Technologies

Website accessibility is reviewed periodically. Accessibility is considered when updates are made.

Design and Delivery of Programs and Services

Accommodations for customers with disabilities are provided upon request. Accessibility information is maintained on our website.

Employment

Workplace accommodations are provided as needed. Accessibility is considered in recruitment practices.

Areas of Limited Application

• Built Environment: No retail locations or public-facing offices are operated.
• Transportation: Not applicable to our operations.
• Product Design: Satellite phones are not manufactured or sold.
• Procurement: Vendor relationships are established; accessibility is considered when evaluating future customer-facing service providers.

ACCOUNTABILITY

Responsible Officer: Globalstar Accessibility Advocate.

Progress Reporting: Annual progress reports document actions taken and feedback received.

Plan Updates: This plan is reviewed and updated every three years.