SPOT Gen3

SPOT Gen3

MESSAGERIE GPS INTERNATIONALE PAR SATELLITE
Get Help
Obtenir de l'aide
Documents
Documents
Firmware
Firmware
Apps
Apps

DERNIÈRE VERSION DU MICROLOGICIEL

Date de mise à jour
2022-10-18
Version du micrologiciel
2.1
Programme de mise à jour du micrologiciel
2.9.3
Mettre à jour le micrologiciel >>

Assistance pour le SPOT Gen3

Obtenir de l'aide  |  Documents  |  Firmware  |  Apps

Assistance pour le SPOT Gen3

Messaging

SPOT Gen3 is no longer in production, however, it is still supported on the Globalstar Satellite Network.

I sent a message from my SPOT and have already received it, why is my device still transmitting?

SPOT devices are not able to confirm successful delivery of messages.  In everyday conditions it is expected for some messages to be blocked by environmental factors (trees, buildings, hills, etc).  Messages sent from your device will send multiple times in a set schedule based on the message type.  This messaging protocol, or cycle, ensures that your message has the best opportunity to be sent and received.

If a Check In or Custom message is sent and the first transmission of the message is received, it will process message and notify your contact list.  Subsequent messages that are received will not be processed.  For more information regarding different priority messages and the corresponding messaging schedules, please see the section below.

Messaging cycles:

  • Check In and Custom: Acquires your GPS coordinates and sends 3 messages n a 20 minute period.
  • Help: Sends a message every 5 minutes with updated GPS coordinates for 60 minutes, unless the Help message is cancelled or the device is turned off.
  • SOS: Sends a message every 5 minutes with updated GPS coordinates until the batteries are depleted, the SOS message is cancelled, or the device is powered off.  Please note: If the SOS messaging mode is initiated, turning off your device does not cancel the SOS request. 

If you are able to confirm delivery via email or SMS notification, you may elect to turn off your device.  However, if you are outside of cellular/data range, we strongly recommend that you allow the message cycle to complete.

BESOIN D'AIDE SUPPLÉMENTAIRE?


Nous Joindre

Téléphone

lundi - vendredi, 8h-17h HNE

Veuillez avoir votre NIP quand vous appelez.
La confirmation du NIP n'est pas possible par la voix. Veuillez insérer votre NIP sur le clavier de votre téléphone.
Votre numéro d'identification, NIP, est disponible dans votre compte.

877 452 5782
 
+1 985 327 7500 (depuis l’extérieur de l’Amérique du Nord)

 À partir de votre téléphone Globalstar en mode satellite: 611

À partir de l'appli du Sat-Fi: 611