Contact Sales

Industries

Blog

Contact Sales

SPOT Gen3

Satellite GPS Messenger

LATEST FIRMWARE

Release Date
2020/08/03
Firmware Version
1.11
Firmware Updater Version
2.5.6
Update Firmware >>

SPOT Gen3 Support

General

QUESTIONS AND ANSWERS

Battery performance

To obtain reliable performance use only AAA Energizer Ultimate Lithium 8x batteries (L92). For optimal performance, please try to utilize SPOT GEN3 in locations with a clear view of the sky with the logo side up. Extreme heat/cold and trying to send messages indoors or under extreme canopies can drain on battery life. If the On/Off indicator light blinks red this is a warning your battery is about to die. Always carry extra batteries with you. Test your SPOT device before each trip by sending a Check-in/OK message. Proper battery selection is critical for best performance. State 100% Clear View of the Sky 50% Clear View of the Sky Powered Off 24 Months 24 Months SOS Approximately 13 Days Approximately 6 days Tracking Based on 24 Hours a Day Intervals 100% Clear View of the Sky 50% Clear View of the Sky 60 Minutes ~ 52 days ~ 26 days 30 Minutes ~ 26 days ~ 13 days 10 Minutes ~ 17 days ~ 8.5 days 5 Minutes ~ 9 days ~ 4.5 days 2.5 Minutes ~ 7 days ~ 3.5 days Tracking Based on 8 Hours a Day Intervals 100% Clear View of the Sky 50% Clear View of the Sky 60 Minutes ~ 156 days ~ 78 days 30 Minutes ~ 78 days ~ 36 days 10 Minutes ~ 45 days ~ 22.5 days 5 Minutes ~ 24 days ~ 12 days 2.5 Minutes ~ 20 days ~ 10 days...

Can I use other batteries in an emergency with my SPOT Gen3?

SPOT recommends that you use either Energizer™ Ultimate 8x AAA Lithium or Energizer™ NiMH Rechargeable Batteries to achieve reliable performance. Other AAA batteries will work with SPOT but are not recommended for optimal performance. Using non-recommended battery types may degrade the performance of your SPOT’s message transmission. Always carry extra batteries with you....

Can I use the SPOT Gen3 inside of my vehicle?

Yes. For normal usage place your unit horizontal on the dash, logo side up, slightly tilted towards the glass to ensure the signal is going through the glass, and not blocked by the roof. Experiment by sending Test Messages to ensure your placement is allowing the signal to transmit clearly through the glass. If in doubt, take the unit outside to a location with a clear view of the sky, where you can do so safely. SPOT Assist Roadside Service is currently available only in the United States and Canada. Please note: Messaging reliability may be reduced while attempting to transmit messages from within a vehicle....

Can the unit be plugged in to an external power source?

Yes. SPOT Gen3 can be line powered through a 5v USB connection. Using USB line power will NOT charge batteries inside the unit and SPOT Gen3 is not waterproof when connected to line power....

How accurate is the SPOT Gen3 when reporting a user's position?

The SPOT Gen3 has a location accuracy of approximately 20 ft. (5 m)....

Displaying results 1-5 (of 35)

|< < Back 1 - 2 - 3 - 4 - 5 - 6 - 7 Next > >|

Need more help?

CALL

Our Customer Relations team is available from Monday 6:00 A.M. - Saturday 6:00 A.M. (WAT), including public holidays.

Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.

For South Africa:
0800 994 945

For North Africa, Central Africa and southern Counties outside of South Africa:
+353 1 290 9505

USER VOICE

User Voice was created to let your voice be heard.

Your feedback helps us continue to deliver useful products and solutions that meet your needs. We rely on your insights to understand these needs more profoundly and create exceptional customer experiences.

VISIT USERVOICE