Globalstar Accessibility Progress Report

Executive Summary

Globalstar is dedicated to fostering an inclusive environment by identifying, removing, and preventing barriers to accessibility. This progress report outlines the advancements made in implementing our Multi-Year Accessibility Plan, focusing on key areas such as training, recruitment, web accessibility, and the built environment.

1. Training

Globalstar provides accessibility training for all employees and team members, including those involved in developing company policies. This training ensures that our staff are equipped to meet the needs of individuals with disabilities effectively. (Globalstar Accessibility)

2. Recruitment, Assessment, and Selection Process

As an equal opportunity employer, Globalstar values diversity in the workplace. We offer reasonable accommodations to candidates throughout the hiring process upon request, ensuring equitable opportunities for all applicants. (Globalstar Accessibility)

3. Web Content Accessibility

Globalstar is committed to meeting the Web Content Accessibility Guidelines (WCAG) 2.0, Level AA standards. We continuously work to ensure our web content is accessible to all users, providing a barrier-free digital experience. (Globalstar Accessibility)

4. Built Environment

While Globalstar does not operate public-facing storefronts, and the majority of our employees work from home, we continually assess and address accessibility needs. This includes integrating accessibility into our policies, procedures, training, and best practices to support all employees effectively. (Globalstar Accessibility)

Feedback Process

Globalstar has established a feedback process to gather input on accessibility matters. The Accessibility Advocate, Laurent Desmet, Director of Customer Relations, is responsible for receiving feedback. Employees and customers can provide feedback via email at [email protected]. We are committed to adapting, reviewing, and amending our policies and practices based on the feedback received. We aim to acknowledge all feedback within five (5) business days and provide a resolution or update within a reasonable timeframe.

Consultation with People with Disabilities

In preparing this progress report, Globalstar consulted individuals with disabilities to gather insights and identify areas for improvement. This collaborative approach ensures that our accessibility initiatives are aligned with the needs and expectations of the community we serve.

Conclusion

Globalstar remains steadfast in its commitment to accessibility. Through continuous training, inclusive recruitment practices, adherence to web accessibility standards, and proactive feedback mechanisms, we strive to create an environment where all individuals can maintain their independence and dignity. We will continue to engage with stakeholders, including individuals with disabilities, to further enhance our accessibility efforts.

Publication and Notification

This progress report is published on Globalstar's main digital platform to ensure transparency and accessibility. The report is located in the Accessibility section of our website (Globalstar Accessibility) and is compliant with WCAG 2.0 AA standards. In compliance with the Accessible Canada Act, we have notified the Accessibility Commissioner via the My Accessibility Portal within 48 hours of publication. (Canadian Human Rights Commission)

Alternative Formats

Upon request, this progress report is available in alternative formats, including print, large print, braille, audio, and electronic formats. Requests can be made through the contact methods provided above, and we will respond to such requests within fifteen (15) business days as stipulated by the Accessible Canada Regulations. (Canadian Human Rights Commission)

Feedback

We welcome ongoing feedback to help us improve our accessibility initiatives. Please contact our Accessibility Advocate, Laurent Desmet, at [email protected] with any comments or suggestions. (Globalstar Accessibility)

Next Review Date

Globalstar is committed to conducting a review of our accessibility progress at least every three years. The next review and update of this progress report will be completed and published by December 31, 2027.

This progress report has been prepared in accordance with the Accessible Canada Act and the Accessible Canada Regulations, reflecting Globalstar's commitment to creating a barrier-free environment for all.