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LATEST FIRMWARE
Release Date2023-01-18
Firmware Version
2.0.2
Firmware Updater Version
2.11.1
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SPOT Trace Support
General
QUESTIONS AND ANSWERS
How far should other GPS devices be from SPOT to prevent signal interference?
Other devices should be at least 12 inches from SPOT to prevent distortion of GPS coordinates and interference with message transmission.
Where can I find my auth code?
Log into your SPOT account and visiting the My Devices tab. If you are activating your services and do not have an account, you may locate the auth code on a sticker in the device by opening the battery compartment of your SPOT device and removing the batteries.
How can the SPOT interference be prevented in aircraft?
In many cases, keeping the SPOT device at least 12-18 inches away from any navigation equipment or GPS antennas will resolve the problem. This can be difficult in smaller planes as many pilots want to place the SPOT device on the glare shield. If interference is observed, move the SPOT device to another location and check again for interference. Continue testing until the problem is resolved. Please note that in some cases, the interference problem will not be able to be resolved unless the SPOT product is turned off.
Finding the best location to send a message?
The ideal environment or location to send a message from your SPOT device would be a horizon to horizon view of the open sky. There are two satellite constellations that require a line of site to your device to acquire your GPS location and transmit messages. We understand that this type of location cannot always be attained, so here are a few tips in finding a good location to send your message. Ensure that you are not too close to any tall buildings or structures that may block the view of the open sky. If you are in a heavily forested area, attempt to find a clearing If you are in a valley, attempt to elevate as much as possible
How do I share my tracking with other people?
To share tracking in near real-time, we recommend creating a Shared View from within your mapping page of your SPOT account and sending the link to your contacts. If you prefer to share your location information after you finish your trip, creating a SPOT Adventure will allow you to import your location and messaging activity. Creating a Shared View is an excellent way to share your messaging and tracking activity with family, friends, and colleagues. To create a Shared View, please follow the steps below: On the SPOT Mapping page, click on the Shared View icon and select the Add Item icon . Select the Add Shared View icon to begin creating a Shared View. Complete the required fields and customize your Shared View by selecting your preferences. Click on the Create Shared View button when done. Don't forget to send the Shared View page to your friends and family. Click here to learn how.
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Your PIN, personal identification number, can be found by logging into your My Account.
1 (877) 452-5782
1 (985) 327 7500
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