
SPOT Gen4
GLOBAL SATELLITE GPS MESSENGER
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LATEST FIRMWARE
Release Date10/18/2022
Firmware Version
2.1.2
Firmware Updater Version
2.11.1
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SPOT Gen4 Support
SOS
QUESTIONS AND ANSWERS
How dependable is the SOS feature?
The SOS feature of the SPOT Gen4 is the highest priority message sent from the device. When initiated, the SOS message transmission takes priority over all other messages. FocusPoint International, Inc. provides the SOS/911 monitoring included in your Basic Service. Your device will send FocusPoint International Inc. your GPS coordinates every 5 minutes until SOS is cancelled, the batteries die, or the unit is powered off. Note: Powering off the unit will still potentially result in a Search and Rescue attempt.
Does SOS work on a Flex plan during a period of suspension?
The SOS feature will only be available on the device with an active subscription. The SOS feature will not be available when the service is suspended.
How do I test my SPOT Gen4 SOS ?
See instructions below: SPOT SOS LED Test Instructions >>
Does the SOS message take priority in the messaging queue?
Yes, the SOS message will always abort other messages in the messaging queue.
What happens if I press the SOS button?
FocusPoint International, Inc. provides the SOS/911 monitoring included in your Basic Service. Your device will send FocusPoint International Inc. your GPS coordinates every 2.5 minutes. Once acknowledged, your GPS location is provided every 5 minutes.
Search SPOT Gen4 Questions & Answers
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Phone support is available Monday to Thursday 24hrs US CST.Friday: 12:00AM to 10:00PM US CST.
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.
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