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SPOT Trace

SPOT Trace

Satellite Tracking Device
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LATEST FIRMWARE

Release Date
2021/07/12
Firmware Version
1.10
Firmware Updater Version
2.6.3
Update Firmware >>

SPOT Trace Support

General

Why can't I enter my auth code?

If you are not able to enter your auth code into the SPOT Device Updater we recommend you try the following:
  • Ensure you are using the cable that came with the SPOT device.
  • Try a different micro USB cable as some cables were created solely for charging devices, while other cables may have the required data lines (D+/D-).
  • Connect the micro USB cable directly to the computer - without using a USB hub.
  • Ensure that your computer is current with all OS updates.
  • Try using a different computer

If you continue to experience difficulty with your firmware update and sync, please contact us for support.

Need more help?


CONTACT US

CALL ☎

For General info and Sales: [+27 11 467 2360]
For Technical Support and dialing from RSA: [080000SPOT]
For Technical Support and dialing from outside RSA: [+353 94 950 5096]

Please have your PIN ready when calling.
PIN confirmation is not supported via voice.
Please enter your pin on your phone dial-pad.

Technical phone support is available Monday to Friday 24h CST

EMAIL ✉

[email protected]
 

Physical Address ⛫

Regent Hill Office Park Block A,
Ground Floor Corner Leslie and Turley Road
Lonehill, Sandton 2191
South Africa