SELECT YOUR REGION AND LANGUAGE

UNITED STATES
English
AFRICA
English
JAPAN
Japanese
ASIA PACIFIC
English
CLOSE
SPOT Gen3

SPOT Gen3

Satellite GPS Messenger
Get Help Get Help
Documents Documents
Firmware Firmware
Apps Apps

LATEST FIRMWARE

Release Date
2020/08/03
Firmware Version
1.11
Firmware Updater Version
2.6.3
Update Firmware >>

SPOT Gen3 Support

Messaging

How do I know that the message was sent?

When you send a message from your SPOT Gen 3 the flashing LEDs indicate whether or not satellite communications are successful.  Green flashing LEDs indicate that your device has successfully acquired your location and the SPOT is sending a message.  Red LEDs indicate a communication error.  If you receive red flashing LEDs, we recommend transmitting your message from a different location.  

The SPOT Gen 3 is a one way communication device.  The LED lights indicate the transmission state of the device and message delivery to the SPOT gateway for delivery, but it does not guarantee message delivery to your recipient.  

To ensure optimal performance of your device while transmitting a message, please see tips below:
  • The SPOT device requires a clear view of the sky to obtain a GPS signal and provide the most accurate location information. It is not reliable indoors, in a cave, or in very dense woods.
  • The SPOT logo on your device must be facing toward the sky.
  • Keep the device at least 12 inches away from other GPS devices as other GPS devices can interfere with the signal reception of the SPOT device.
  • When sending a Check-in/OK or custom message, keep the device powered on for at least 20 minutes for the completion of transmission cycle.
  • Please use lithium batteries for all SPOT devices.
  • If you receive any red LED lights while attempting to transmit a message, please try sending your message from a different location.

Need more help?


CONTACT US

CALL ☎

For General info and Sales: [+27 11 467 2360]
For Technical Support and dialing from RSA: [080000SPOT]
For Technical Support and dialing from outside RSA: [+353 94 950 5096]

Please have your PIN ready when calling.
PIN confirmation is not supported via voice.
Please enter your pin on your phone dial-pad.

Technical phone support is available Monday to Friday 24h CST

EMAIL ✉

[email protected]
 

Physical Address ⛫

Regent Hill Office Park Block A,
Ground Floor Corner Leslie and Turley Road
Lonehill, Sandton 2191
South Africa