SPOT Trace
Satellite Tracking Device
Get Help
Documents
Firmware
Apps
LATEST FIRMWARE
Release Date1/18/2023
Firmware Version
2.0.2
Firmware Updater Version
2.11.1
Update Firmware >>
SPOT Trace Support
General
How should SPOT be positioned for best accuracy and results?
The satellite antenna lies directly under the SPOT logo. For best results, position the unit so the SPOT logo is facing up towards the sky in a horizontal position with a clear view of the sky. For tracking, try securing your SPOT on top of the shoulder strap or outside top pocket of your backpack.
CALL
Phone support is available Monday - Friday, 24h CST.Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.
1 (877) 452-5782
1 (985) 327 7500