SPOT Gen4

SPOT Gen4

Global Satellite GPS Messenger
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Get Help
Documents
Documents
Firmware
Firmware
Apps
Apps

LATEST FIRMWARE

Release Date
10/18/2022
Firmware Version
2.1.2
Firmware Updater Version
2.11.1
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SPOT Gen4 Support

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SPOT Gen4 Support

General

Why is my credit card payment failing?

Credit card failures can be a caused by different reasons:

Failed/Declined Reason Solution
Failed/declined by the credit card issuer Call your credit card issuer for more information
Failed/declined due to incorrect information provided Confirm all information entered is correct, including address, postal code, name, credit card number, exp date and security code.
Failed/declined due to credit card issuer restrictions on the card holder Call your credit card issuer for more information
Failed/declined due to geographical location Some credit card issuers will not allow transactions in countries other than the account holder's billing address associated with the credit card account

Need more help?


Contact Us

CALL

Phone support is available Monday to Thursday 24hrs CST.
Friday: 12:00AM to 10:00PM CST.

Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.

1 (877) 452-5782
1 (985) 327 7500

Chat with an Agent

Chat Support is available in English. Additional languages are supported using machine translation.

Service cancellations and payments are not supported via chat.

Chat is available Monday to Friday, from 7:00AM to 6:00PM CST.
Chat support is only available with Chrome, Edge, Firefox, Opera and Safari.