Get Help
Get Help

General Support

Get Help

General Support

SPOT For Business My Account

View/Edit SOS Contacts (if applicable)

View/Edit Emergency contacts and additional information to assist in case of an SOS rescue attempt

Click on the SOS bar to view or edit the emergency contacts and/or additional information

  • The Search and Rescue team will attempt to make contact with the registered owner, primary emergency contact and/or the secondary emergency contact
  • The SAR team will use the information provided by the device, emergency contacts and the additional information provided to assist in case of a rescue attempt
  • Add/edit the information required and click on SAVE

Note: if you are lending your SPOT device to someone else, an option to change the emergency information in this section is available by clicking in the check box (shown below)


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Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.

1 (877) 452-5782
1 (985) 327 7500

Click here for Customer Support Chat

Chat support is only available in English. Chat is available Monday through Friday, from 8:00AM to 5:00PM CST. Chat support is only available with Chrome, Edge, Firefox and Opera.