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Get Help

General Support

Get Help

General Support

SPOT For Business My Account

Enable/Disable SOS Test Mode (if applicable)

Click on the SOS Test Mode bar to enable/disable the SOS test.
SOS Test Mode allows you to test the SOS function on your SPOT without alerting the emergency response center

  • SOS Test Mode is active until you manually disable Test Mode or the 0-minute test duration expires
  • SOS Test Messages will be shown in SPOT Mapping and delivered to the email address entered for this SOS test
  • If you need assistance with this process, please contact Customer Relations at (866) 651-7768

Before You Begin:
As a precaution, inform your emergency contacts listed on My Account that you will be testing SOS
To Test the SOS function on your SPOT using the My Account feature
  • Step 1: Enable SOS Test Mode by clicking the Enable button
  • Step 2: Go outside where there is a clear view of the sky and orient the antenna toward the sky. Power on SOS
  • Step 3: Verify that you have received an Email Alert for your SOS within a few minutes of starting SOS on your SPOT
  • Step 4: Cancel SOS and Power Off your SPOT
  • Step 5: Disable SOS test Mode by clicking on the Disable button

  • Ensure you are outside with a clear view of the skies when sending the SOS message
  • Ensure you Cancel the SOS message before disabling the test or before the 60 minute time limit expires
  • Power off the device once you have completed the SOS test
  • If not powered off, SPOT will continue sending SOS and the emergency response center will be alerted. You will be responsible for any charges related to rescue activities.

Need more help?

Contact Us


Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.

1 (877) 452-5782
1 (985) 327 7500

Click here for Customer Support Chat

Chat support is only available in English. Chat is available Monday through Friday, from 8:00AM to 5:00PM CST. Chat support is only available with Chrome, Edge, Firefox and Opera.