Get Help
Get Help

General Support

Get Help

General Support


Creating a New My Account

SPOT My Account gives you access to activate SPOT devices plus:

  • Edit SPOT Contacts
  • Edit SPOT Tracking intervals
  • Add Additional SPOT services
  • Update SPOT device information
  • Test SOS feature
  • Update Credit Card information
  • Make a Payment
  • Access the SPOT Mapping Platform
  • Update Username and Password
  • Suspend a Flex Plan subscription
  • Cancel service

Step 1: Access the My Account site and begin the setup
  • Go to and click on My Account, Activate your SPOT (top right corner)
  • Click SIGN UP under New Account

Step 2: Complete the setup requirements to create your account
  • An email will be sent to you for verification purposes
  • Open the email and click on VERIFY EMAIL
  • Login to your My Account once email is verified

Step 3: Ready to start activating your SPOT device(s)
  • Click here for instructions on how to activate a SPOT Device

Need more help?

Contact Us


Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.

1 (877) 452-5782
1 (985) 327 7500

Click here for Customer Support Chat

Chat support is only available in English. Chat is available Monday through Friday, from 8:00AM to 5:00PM CST. Chat support is only available with Chrome, Edge, Firefox and Opera.