
SPOT Trace
Satellite Tracking Device
Get Help

Documents

Firmware

Apps
LATEST FIRMWARE
Release Date18/01/2023
Firmware Version
2.0.2
Firmware Updater Version
2.11.1
Update Firmware >>
SPOT Trace Support
General
Why can't I enter my auth code into the SPOT Device Updater?
If you are not able to enter your auth code into the SPOT Device Updater we recommend you try the following:
- Ensure you are using the cable that came with the SPOT device.
- Try a different micro USB cable as some cables were created solely for charging devices, while other cables may have the required data lines (D+/D-).
- Connect the micro USB cable directly to the computer - without using a USB hub.
- Ensure that your computer is current with all OS updates.
- Try using a different computer
If you continue to experience difficulty with your firmware update and sync, please contact us for support.
CALL
Monday 6h00 to Friday 23h00 UK, including public holidays.Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.
+353 1 513 3231