SmartOne Solar Support
Power
How long can the SmartOne Solar device report location without any sunlight?
This depends greatly on the initial state of the batteries, how many messages per day are being reported, and the ambient temperature of the device. If the batteries are fully charged then, at 20°C ambient temperature, with the SmartOne Solar reporting 2 messages per day, it is estimated that the batteries can power the SmartOne Solar to report for approximately 6 months.
CALL
Phone support is available Monday to Thursday 24hrs CST.Friday: 12:00AM to 10:00PM CST.
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.
1 (877) 452-5782
1 (985) 327 7500
Chat with an Agent
Chat Support is available in English. Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday to Friday, from 7:00AM to 6:00PM CST.
Chat support is only available with Chrome, Edge, Firefox, Opera and Safari.