SmartOne Solar Support
Power
How long can the SmartOne Solar device report location without any sunlight?
This depends greatly on the initial state of the batteries, how many messages per day are being reported, and the ambient temperature of the device. If the batteries are fully charged then, at 20°C ambient temperature, with the SmartOne Solar reporting 2 messages per day, it is estimated that the batteries can power the SmartOne Solar to report for approximately 6 months.
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Holiday Hours and Closures:
24/12/2025 Closed at 08:00AM (Malaysia)
25/12/2025 Closed
26/12/2025 Open at 09:00PM (Malaysia)
31/12/2025 Closed at 08:00AM (Malaysia)
01/01/2026 Open at 09:00PM (Malaysia)
24/12/2025 Closed at 08:00AM (Malaysia)
25/12/2025 Closed
26/12/2025 Open at 09:00PM (Malaysia)
31/12/2025 Closed at 08:00AM (Malaysia)
01/01/2026 Open at 09:00PM (Malaysia)
CALL
Phone support is available Monday to Thursday 24hrs US CST.Friday: 12:00AM to 10:00PM US CST.
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.
985 327 7500
SmartOne Solar
SmartOne C
STX3
STX3 Dev Kit
SPOT X
SPOT Gen4
SPOT Trace