Knowledge Base > SPOT Trace > General > Why can't I enter my auth code?

Why can't I enter my auth code?


If you are not able to enter your auth code into the SPOT Device Updater we recommend you try the following:
  • Ensure you are using the cable that came with the SPOT device.
  • Try a different micro USB cable as some cables were created solely for charging devices, while other cables may have the required data lines (D+/D-).
  • Connect the micro USB cable directly to the computer - without using a USB hub.
  • Ensure that your computer is current with all OS updates.
  • Try using a different computer

If you continue to experience difficulty with your firmware update and sync, please contact us for support.