How do I return my unopened hardware?
- Contact Globalstar Customer Relations at customerservice@globalstar.com.
- Provide your ESN, Order ID number and date of purchase/activation along with your customer information.
- Globalstar Customer Relations will assess the return and provide you with the necessary information regarding your return request.
- Customer is responsible for return freight arrangements and costs. Collect shipments are not accepted.
- All returns must include the RMA (Return Merchant Authorization) number prior to shipping. Items returned without a RMA number will be refused.
- Allow 4-6 weeks for your credit card statement to reflect the refund.