SPOT Gen4 Support

How to configure your SPOT SOS settings

1. LOG INTO YOUR SPOT MY ACCOUNT - Visit your SPOT My Account portal and sign in with your credentials.
2. NAVIGATE TO MY DEVICES - Click My Devices from the main menu to view all active SPOT devices. If you only have one SPOT active proceed to Step 4.
3. SELECTING YOUR DEVICE - Multiple devices: Click desired device and then click EDIT SETTINGS next to the desired SPOT device
4. EXPAND SOS SETTINGS - Click SOS under SOS Settings to expand the configuration section.
5. UPDATE YOUR INFORMATION - Click the edit icon next to each Contact Type to update the related information.

 

SOS INFORMATION DEFINITIONS

• SPOT USER (Required) - This is the person who using the SPOT during activities. The search and rescue coordination center will attempt to contact the SPOT User to confirm that the SOS was not unintentionally sent and collect related additional details.
• PRIMARY EMERGENCY CONTACT (Required) - If the search and rescue coordination center cannot contact the SPOT User, they will attempt to contact the PRIMARY EMERGENCY CONTACT during SOS activation. This person should know information about your adventure such as location, travel plans & other details which can be shared to assist with the search and rescue efforts.
• SECONDARY EMERGENCY CONTACT (Required) - If the search and rescue coordination center cannot contact the SPOT User or Primary Emergency Contact, they will attempt to contact the Secondary Emergency Contact. This person should know information about your adventure such as location, travel plans & other details which can be shared to assist with the search and rescue efforts.
• ADDITIONAL INFORMATION (Optional) - an additional field to include details about the SPOT User and related activity details, and can include items such as medical conditions, allergies, medications, or activity details the search and rescue coordination center can use to assist in successful search and rescue.

 

EXAMPLES OF WHAT TO INCLUDE IN ADDITIONAL INFORMATION

• MEDICAL DETAILS - Allergies, medications, blood type, pre-existing conditions, or health concerns relevant to rescue operations.
• ACTIVITY ITINERARY - Trip dates, planned route, expected arrival time, base camp location, and significant waypoints or checkpoints.
• GROUP INFORMATION - Number of participants, names of other group members, and any relevant skills or training and any other information that may be useful to support a successful search and rescue.

 

IMPORTANT REMINDERS

Share with your emergency contacts your activity plan and details prior to going off the grid. Inform your emergency contacts that you registered them as points of contacts to share information in case they are contacted during an SOS event Update the SOS settings whenever any of the registered contact information changes
 

FREQUENTLY ASKED QUESTIONS

Q: How often should I update my SOS settings?
A: Update whenever contact information changes or before major trips. Review annually at minimum.

Q: What if my emergency contacts live in different countries?
A: You can add contacts from any country. Include their international mobile number and select their country from the dropdown. Verify the number format is valid for that country.

Q: Can I have the same person as both primary and secondary contact?
A: Not recommended. Having two different contacts ensures the search and rescue coordination center can reach someone if the first person is unavailable. However, you may use the same person if it is necessary. If you are using the same person, that person will need to possess two different phone numbers.

Q: What happens when I press my SOS?
A: SOS SPOT User and emergency contact details are immediately transmitted to the search and rescue coordination center, including your location, medical details, and itinerary. This ensures responders have everything needed for quick assistance.