SELECT YOUR REGION AND LANGUAGE

UNITED STATES
English
AFRICA
English
JAPAN
Japanese
ASIA PACIFIC
English
CLOSE
SPOT Trace

SPOT Trace

Satellite Tracking Device
Get Help Get Help
Documents Documents
Firmware Firmware
Apps Apps

Latest Firmware

Release Date
2023-01-18
Firmware Version
2.0.2
Firmware Updater Version
2.11.1
Update Firmware >>

SPOT Trace Support

General

How do I update my firmware?

The SPOT Device Updater software is required to sync your device and/or update the firmware of your SPOT device.  You will need a computer running Microsoft Windows or MacOS with an internet connection.

To download the SPOT Device Updater, you may visit the following link:  https://www.findmespot.com/en/index.php?cid=224

Select your device and you will be given the option to download the Windows or Mac versions of the installer.  Once the download has completed, run and install the software.  The last step of the installation will allow the launch of the application by clicking Finish!

When the SPOT Device Updater Launches a welcome screen will appear.  Please ensure that the device is NOT powered on.  When connected to the computer, the ESN of your device will be displayed. The welcome text will change and request that  the auth code is entered.  Enter your auth code and click submit.  Your device settings will be displayed.  Click update device to complete your sync and firmware update.

Need more help?


Contact Us

CALL

Monday - Friday, 24h CST.

Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.

877 452 5782
985 327 7500

Click here for Customer Support Chat

Chat support is only available in English.
Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.